# Agentforce

Configure agents and actions on the Salesforce platform for business processes.

Canonical profile: https://agenten-kompass.mmeierhoff.chatgpt.site/en/agents/agentforce/
Editor: [Michael Meierhoff](https://agenten-kompass.mmeierhoff.chatgpt.site/en/about/)
Sources reviewed: 2026-09-30
Basis: provider documentation. Examples are editorial suggestions, not hands-on product tests.

## Overview

Agentforce is Salesforce's product family for enterprise agents. The current builder sometimes uses the newer term Subagent for what were previously called Topics.

- Provider: Salesforce
- Product family: Salesforce Agentforce
- Profile type: Enterprise agent platform
- Environment: Salesforce platform
- Connections: Salesforce data and actions
- Setup: Configure Salesforce context and agent actions
- Pricing model: License / usage

## Key features

### Agent Builder

The builder is used to create, configure, test, and activate agents.

Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5

### Subagents by task

Subagents bundle tasks, instructions, and available actions.

Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5

### Actions as tools

Actions can invoke flows, prompt templates, Apex code, or queries.

Source: https://developer.salesforce.com/docs/einstein/genai/guide/ascript-ref-actions.html

### Salesforce data and knowledge

Agents can work with suitable Salesforce data and knowledge sources.

Source: https://trailhead.salesforce.com/content/learn/modules/agentforce-agents-quick-look/discover-agentforce-agents

### Instructions and guardrails

Natural-language instructions describe the agent's tasks and limits.

Source: https://trailhead.salesforce.com/content/learn/modules/agentforce-agents-quick-look/discover-agentforce-agents

### Preview and testing

The Builder provides preview and testing before activation.

Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5

### Actions through extension points

Documented action types include Apex REST, AuraEnabled, SOQL queries, and Invocable Methods.

Source: https://developer.salesforce.com/docs/ai/agentforce/guide/get-started-actions.html

## Requirements and limits

### Supported Salesforce editions

Requirement: The new Agentforce Builder is documented for Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions.

Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5

### Add-ons vary by agent type

Requirement: Additional licenses vary by agent type; the specific entitlement must be checked in the Salesforce organization.

Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5

### Salesforce organization and access

Requirement: Data, actions, and channels depend on configured Salesforce connections and the organization's permissions.

Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5

### Terminology change: topics/subagents

Limitation: Since April 2026, Salesforce calls Topics Subagents in the new builder; both terms appear in the documentation during the transition.

Source: https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5

### Limits by agent type

Not yet confirmed: Additional feature limits depend on the specific agent type and its configuration; the introductory documentation does not state a global limit.

Source: https://help.salesforce.com/s/articleView?id=ai.agent_considerations.htm&language=en_US&type=5

## Example workflows

### Classify a service request

- Your input: Customer question, approved knowledge base, and service flow
- Possible result: An agent provides a sourced answer or hands the case to a person.
- What to check: Review knowledge access, escalation, and write actions in the builder.

### Prepare a sales follow-up

- Your input: Opportunity data, requirements, and defined email action
- Possible result: The agent provides a personalized follow-up draft.
- What to check: Approve the data basis and message before customer contact.

## Context

Quality depends on the workflow, data, model, and approvals. Check integrations and usage limits before use.

Salesforce Help, Developer Guide, and Trailhead reviewed. Since April 2026, Salesforce topics increasingly use the term subagents; terminology and availability may differ by Builder version and agent type. Check edition and add-on licenses.

## Sources

- https://www.salesforce.com/agentforce/

- https://help.salesforce.com/s/articleView?id=ai.agent_builder_intro.htm&language=en_US&type=5

- https://developer.salesforce.com/docs/einstein/genai/guide/ascript-ref-actions.html

- https://developer.salesforce.com/docs/ai/agentforce/guide/get-started-actions.html

- https://trailhead.salesforce.com/content/learn/modules/agentforce-agents-quick-look/discover-agentforce-agents

- https://help.salesforce.com/s/articleView?id=ai.agent_considerations.htm&language=en_US&type=5

[Sources and method](https://agenten-kompass.mmeierhoff.chatgpt.site/en/sources/)