Agenten-Kompass

AGENT PROFILES

Decagon

Decagon · Specialist agents · Agent builders

Platform for customer service agents across chat, voice and email. Agent Operating Procedures structure workflows; Duet assists with development and improvement.

Automate Customer service

Decagon · Enterprise platform for customer service agents

Product and access

Decagon combines cross-channel customer service agents with AOPs for business logic. Duet supports creation and optimization; technical teams control integrations, versions and guardrails.

Provider

Decagon develops AI agents for enterprise customer experiences. Jesse Zhang and Ashwin Sreenivas are listed as founders.

Operator
Decagon
Organization
Company
Provider sourcesSource 1 Reviewed
01

Core features

6 features from provider sources · checked on 10 October 2026. Availability and limitations follow below.

  • Describe workflows with AOPs

    Teams define agent logic in natural language; AOPs connect those instructions with executable code.

    Source 2

  • Connect chat, voice and email

    The platform brings multiple customer channels together in a shared agent logic.

    Source 1

  • Integrate support systems and knowledge

    Connections provide customer data, knowledge articles, actions and escalations; APIs and MCP extend pre-built integrations.

    Source 3

  • Use Duet for agent development

    Duet generates AOPs from past conversations and identifies gaps in workflows and guardrails.

    Source 4

  • Test and compare versions

    Simulations, unit tests, versioning and A/B experiments support change validation.

    Source 1

  • Trace decisions and quality

    The platform shows model calls, workflow triggers and referenced knowledge articles; Watchtower monitors conversation quality.

    Source 1
02

Requirements and limits

  • Requirement

    Prepare technical integrations

    Customer information and actions depend on configured connections to CRM, helpdesk, telephony and knowledge systems.

    Source 3

  • Requirement

    Define rules and escalations

    AOPs need suitable rules for brand voice, escalations and agent behavior; technical teams manage integrations and versions.

    Source 2

  • Requirement

    Review Autopilot updates

    Duet Autopilot stages every update for human review with a health report.

    Source 4

  • Not yet confirmed

    Clarify contract terms individually

    The provider describes custom pricing. Unit prices, minimum volumes, implementation costs and contract duration require a quote.

    Source 6

Operation & oversight

Operational details for this profile have not yet been researched.

03

Practical tasks

Editorial examples based on documented features. No product tests performed.

01

Handle order status with an AOP

Your input
Order system, support channel and rules for identity verification and handoffs.
Possible result
A customer service agent that retrieves order data and performs defined follow-up actions.
What to check
Validate data access, tool calls, edge cases and handoffs with test conversations.
02

Improve a support workflow with Duet

Your input
Past support conversations, existing AOPs and measurable quality goals.
Possible result
A proposed AOP update with tests and a review report.
What to check
Review proposed rules, simulations and impact before rollout.
EDITORIAL EXAMPLE

Order system, support channel and rules for identity verification and handoffs.

Your possible prompt

Design a process for new requests: capture information, sort it by topic, and create a proposed response. Plan an approval step before external actions.

Getting-started idea based on documented capabilities. Not an executed product test. Adapt the task, data, and permissions.

04

Setup and pricing

Setup

Request a demo and quote, configure knowledge sources and integrations, and define and test AOPs

Prices and included usage

Pricing checked

Quote on request; the provider describes per-conversation or per-resolution billing

Custom enterprise quote
Custom quote

The provider’s own overview describes per-conversation or per-resolution billing and directs pricing enquiries to sales.

Price source
  • The reviewed provider source publishes no fixed unit prices or allowances. Clarify billing definitions, minimum volumes and setup in the quote.

Pricing details

05

Sources and evidence

Official product documentation reviewed. Workflows and assessments are editorial; hands-on product tests are outside the scope of this directory.

Editorial team: Michael Meierhoff · sources reviewed on . Provider information is not independent evidence of performance.

Read profile as Markdown

How we assess the sources