Agenten-Kompass

AGENT PROFILES

Agentforce

Salesforce · Agent platforms

Configure agents and actions on the Salesforce platform for business processes.

Automate Organize office work

Salesforce Agentforce · Enterprise agent platform

Product and access

Agentforce is Salesforce's product family for enterprise agents. The current builder sometimes uses the newer term Subagent for what were previously called Topics.

01

Core features

7 features from provider sources · sources reviewed on 30 September 2026. Availability and limitations are listed directly below.

  • Agent Builder

    The builder is used to create, configure, test, and activate agents.

    Source 2

  • Subagents by task

    Subagents bundle tasks, instructions, and available actions.

    Source 2

  • Actions as tools

    Actions can invoke flows, prompt templates, Apex code, or queries.

    Source 3

  • Salesforce data and knowledge

    Agents can work with suitable Salesforce data and knowledge sources.

    Source 5

  • Instructions and guardrails

    Natural-language instructions describe the agent's tasks and limits.

    Source 5

  • Preview and testing

    The Builder provides preview and testing before activation.

    Source 2

  • Actions through extension points

    Documented action types include Apex REST, AuraEnabled, SOQL queries, and Invocable Methods.

    Source 4
02

Requirements and limits

‘Still open’ means the reviewed sources do not answer this point clearly.

  • Requirement

    Supported Salesforce editions

    The new Agentforce Builder is documented for Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions.

    Source 2

  • Requirement

    Add-ons vary by agent type

    Additional licenses vary by agent type; the specific entitlement must be checked in the Salesforce organization.

    Source 2

  • Requirement

    Salesforce organization and access

    Data, actions, and channels depend on configured Salesforce connections and the organization's permissions.

    Source 2

  • Limitation

    Terminology change: topics/subagents

    Since April 2026, Salesforce calls Topics Subagents in the new builder; both terms appear in the documentation during the transition.

    Source 2

  • Not yet confirmed

    Limits by agent type

    Additional feature limits depend on the specific agent type and its configuration; the introductory documentation does not state a global limit.

    Source 6
03

Practical tasks

Editorial examples based on documented features. No product tests performed.

01

Classify a service request

Your input
Customer question, approved knowledge base, and service flow
Possible result
An agent provides a sourced answer or hands the case to a person.
What to check
Review knowledge access, escalation, and write actions in the builder.
02

Prepare a sales follow-up

Your input
Opportunity data, requirements, and defined email action
Possible result
The agent provides a personalized follow-up draft.
What to check
Approve the data basis and message before customer contact.
EDITORIAL EXAMPLE

Design a service agent for approved customer information and defined actions.

Your possible prompt

Design a process for new requests: capture information, sort it by topic, and create a proposed response. Plan an approval step before external actions.

Getting-started idea based on documented capabilities. Not an executed product test. Adapt the task, data, and permissions.

04

What you should know first

Salesforce Help, Developer Guide, and Trailhead reviewed. Since April 2026, Salesforce topics increasingly use the term subagents; terminology and availability may differ by Builder version and agent type. Check edition and add-on licenses.

Requirements & limitations

Quality depends on the workflow, data, model, and approvals. Check integrations and usage limits before use.

Setup

Set up Salesforce context and agent actions.

Pricing model

License / usage. Check current terms and included quotas with the provider.

The classification indicates the scope of effort. It is not a price or performance commitment.

05

Sources from the provider

Editorial team: Michael Meierhoff · sources reviewed on . Provider information is not independent evidence of performance.

Read profile as Markdown

How we assess the sources